FAQ

1. How do I place an order?
   You can browse our website, select the products you like, and add them to your shopping cart. Once you have made your selection, please click “Checkout” and follow the prompts to complete your order.
2. What are the payment methods?
   We accept a variety of payment methods, including credit cards, debit cards and PayPal.
3. How long does it take for my order to be processed?
   Once your order is confirmed, it is usually processed and shipped within 2 business days.
4. How much does shipping cost?
   Shipping costs vary depending on your location and the delivery method you choose. The specific cost will be displayed at checkout.
5. Can I change or cancel my order?
   If you need to change or cancel your order, please contact our customer service team as soon as possible. If the order has been shipped, you will need to follow our return policy.
6. How do I track my order?
   Once your order is shipped, you will receive an email with tracking information, which you can use to check the status of your order.
7. What should I do if the item I received is defective?
   If you receive a defective item, please contact our customer service team within 7 days of receiving the item and we will provide you with instructions for a return or exchange.
8. What is the return policy?
   We offer a 30-day return policy. Please ensure the item is unused and in its original packaging and contact customer service for return instructions.
9. How to contact us?
   You can contact us through the “Contact Us” page on the website or by emailing breannabell@zenithpeakestores.com.